Refund & Cancellation Policy

We would rather you never need this page. It exists so that if a project stops, or something we delivered is not what you agreed to, you already know exactly where you stand — before you pay us anything.

This policy applies to project work and to website care plans bought from BeeProton AI (beeprotonai.info). It sits alongside your signed proposal; where the two differ, the written proposal for your project wins.

1. What you pay, and when

Every project is quoted as a fixed price in writing, split into milestones. A typical split is:

• Booking amount — normally 25–30% of the project, paid before we start. It reserves your slot in the schedule and pays for the discovery work: requirements, structure, wireframes.
• Milestone payments — released as each agreed stage is delivered for your review.
• Final payment — on handover, before the source code and accounts transfer to you.

Prices are in Indian rupees and exclude GST where applicable. Third-party costs — hosting, domains, SMS or payment-gateway fees, paid APIs, stock images, app-store fees — are billed at cost and are never refundable, because we pay them to someone else on your behalf.

2. Before work starts

Cancel before we begin discovery and the booking amount is refunded in full, less any bank or gateway charge that was actually deducted. Tell us in writing (email is fine) and we will confirm the same day.

3. While the project is in development

This is the stage most questions are about, so it is spelled out.

• You can stop at any time. You do not need a reason and there is no penalty.
• Completed milestones are billed in full. Work that has been delivered and accepted is payable — it has already been done.
• The milestone in progress is billed for the hours actually spent, at the hourly rate in your proposal. We send you the time log with the final invoice so you can see what you are paying for.
• Anything left over is refunded. Advance money for milestones we had not started comes back to you, in full.
• You keep what you paid for. On settlement of the invoice up to that point, we hand over the source code, designs and database for the work completed. We do not hold finished work hostage.

The 7-day review window

The risk in hiring anyone is that the first thing they deliver is not what you pictured. So:

If you reject the first delivered milestone within 7 days of delivery, explain in writing what does not match the agreed scope, and we are unable to put it right in one revision round, we refund that milestone in full and the project ends there.

Two things make this workable for both sides: the comparison is against the scope that was agreed in writing, not against a preference formed later; and we get one honest attempt to fix it. After that first milestone, the normal terms in this section apply.

4. After delivery and handover

Once a project is delivered, accepted and paid, the fee is not refundable — the work exists and it is yours. What you have instead is a warranty:

• 30 days of free bug fixing. Anything that does not work the way the agreed scope says it should, we fix at no charge.
• A bug is not the same as a change of mind. New pages, new features or a new design are new work, quoted separately or covered by your care plan.

5. Delays

If we miss an agreed milestone date by more than 15 days for reasons that are ours — not waiting on your content, approvals or third-party access — you may cancel that milestone and take a full refund of the amount paid for it. We will tell you before a date slips, not after.

Projects paused by the client for more than 30 days may be re-scheduled, and a project paused for more than 90 days is treated as cancelled under section 3.

6. Website care plans

• Monthly plans can be cancelled any time. Cancel before the next renewal date and you are not charged again. The month already running is not refunded, as the monitoring, backups and support for that month have been provided.
• Annual plans can be cancelled within 14 days of purchase for a full refund. After that, we refund the unused whole months, less the discount you received for paying annually.
• Unused included hours do not carry over to the next month and are not refundable in cash — they are capacity we reserved for you.
• We may end a plan with 30 days' notice, and will refund the unused period in full if we do.

7. What is not refundable

• Third-party costs already paid on your behalf (hosting, domains, licences, gateway fees).
• Work already delivered and accepted.
• Time spent on changes you requested outside the agreed scope.
• Free tools, tutorials, roadmaps and downloads on this site — they cost nothing, so there is nothing to refund.

8. How to ask for a refund

1. Email beeprotonaisupport@gmail.com from the address on your invoice, or raise a ticket in the client portal.
2. Include your invoice number, what you are asking to cancel, and — if something was rejected — what does not match the agreed scope.
3. We acknowledge within 2 working days and give you a decision with the calculation within 7 working days.
4. Approved refunds are sent within 7–10 working days to the account the payment came from. Your bank may take a few days more. Card and UPI gateway charges deducted by the provider are not returnable to us and are therefore deducted.

9. Disputes

Talk to us first — most of this is a conversation, not a case. If we cannot agree, the matter is governed by the laws of India and subject to the courts at our registered place of business. Raising a chargeback without contacting us first may result in suspension of active work and access, because we cannot resolve a claim we have not been told about.

10. Changes to this policy

BeeProton AI reserves the right to revise, amend or withdraw this policy at any time, in whole or in part, as our services and the market change. The version published on this page at the time you make a payment is the version that applies to that payment, and changes are never applied backwards to a project already under way. Material changes will be noted by the "last updated" date above.

Ask us anything before you pay Read the full terms